Your 100% safety and satisfaction is important for us and as a result, we do not accept returns and/or offer exchanges for products already delivered to a customer except for damaged (at the point of delivery) or lost parcels.
We urge you to carefully inspect your package upon delivery to ensure the items are intact.
All products are checked for quality before dispatch and while we try our best to ensure that products are delivered to you in perfect condition, the product may be damaged in the delivery process. If you receive your order with damaged items inside, please contact us at by phone or on our email address support@cocorosey.net or via our WhatsApp number immediately, along with photos of the damaged product(s) (damaged box not included as it does not affect the quality of products inside).
Where your parcel is lost in transit, you will be notified promptly of this development as soon as we become aware of it.
Upon such notification, we will proceed immediately to rectify the issue. If after 5 working days from the date you were notified your parcel still cannot be found, a refund will be paid into your bank account.