Your 100% safety and satisfaction are important to us and as a result, we do not accept returns and/or offer exchanges for products already delivered to a customer except in the unlikely event of damaged (at the point of delivery) or lost parcels. Please note that the following returns procedure must be followed and failure to do so may result in us being unable to provide refunds. Also please be aware that we cannot be held responsible and provide refunds/exchanges on stock affected by circumstances beyond our control. This includes damage and neglect after goods are received, goods being stored in climatic conditions (such as extremes of temperature that can affect some items and damage by third parties.
All products are checked for quality before dispatch and while we try our best to ensure that products are delivered to you in perfect condition, the product may be damaged in the delivery process. If you receive your order with damaged items inside, please notify us within 48 hours of receipt of your order of any part that is unsatisfactory. In order to arrange a return please contact us on any of our contact channels, +234) 7061784071 ( Phone or Whatsapp ), Email: firstname.lastname@example.org or on IG at _cocorosey with your order number, the item you are returning, and the reason for the return. We will then review your exchange/return claim, once approved we will provide an address where the item will be sent to.
Please note: Goods returned should be in their original condition and packaging in which they arrived along with a copy of the invoice or packing slip.
Once received items will be checked and refunds on goods will be arranged where suitable. We cannot issue refunds on simply unwanted goods due to a change of mind by the customer. Refunds/exchanges will only be offered on items that are faulty and were clearly so at the time at which they were dispatched.
To cancel a pending order, unfulfilled or yet-to-be-delivered order, kindly contact us with your order number on any of our contact channels, +234) 7061784071 ( Phone & Whatsapp ), Email: email@example.com or on IG _cocorosey.
Please Note: Because we aim to deliver our customers' orders in a timely manner, orders are sent out the following day (Mon - Sat). For this reason, customers can only cancel their order the same day it was placed. Delayed cancellation requests will not be honored if the order has already been handed to the logistics company or is in transit to the delivery address.
Where your parcel is lost in transit, you will be notified promptly of this development as soon as we become aware of it.
Upon such notification, we will proceed immediately to rectify the issue. If after 5 working days from the date you were notified your parcel still cannot be found, we will either send a replacement order or issue a full refund.
Important Refund Notice:
WITHOUT EXCEPTIONS, all refunds will be sent to the same payment method as used to pay for the order. I.E Bank Transfer, Credit or Debit Card and/or the COCO ROSEY Gift Voucher. Although refunds are processed as soon as possible, the refund might take 7-14 working days to reflect on the original payment method.