FAQs

As long as you have a valid email address, you can head over to our sign up page to keep up to date with the latest news and product launches.

It’s easy to make changes to your details, whether it’s your payment information, password or address book.

Log-in to your account and you will see a range of categories at the bottom of the page under ‘Account Settings’.

All products are checked for quality before dispatch and while we try our best to ensure that products are delivered to you in perfect condition, the product may be damaged in the delivery process. If you receive your order with damaged items inside, please contact us on our line +2347061784071 (phone & Whatsapp) or on our email address support@cocorosey.net immediately, along with photos of the damaged product(s) (damaged box not included as it does not affect the quality of products inside).

Yes, we do.

How do I stockpile? Quite easy. Add products to your cart, checkout and be sure to immediately ring us on our contact line at +2347061784071 with your name and order number to notify us of your decision to stockpile.

Your order status will be displayed on your account's order page. Please sign in to your account to check the progress of your order.

If you are yet to sign up, please do so in order to track the status of your order.

Your 100% safety and satisfaction is important for us and as a result, we do not accept returns and/or offer exchanges for products already delivered to a customer except for damaged (at the point of delivery) or lost parcels. Please refer to our Exchange and Return Policy page for more informinformation.

We’ll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it.

No, we currently do not offer same-day delivery.

Yes, you can pick up your items from our delivery center in Ogudu, Lagos. Kindly select the pick-up option during checkout.

However, please note the following:

1. Pick-up orders are processed within 24 hours.

2. Only proceed to the pick-up center after you have received a notification that your order is ready for pick-up.

3. Come along with your order number as your pickup reference.

4. Pickup hours are 10 A.M - 5 P.M, Monday - Saturday.

The Discounted Items Collection is a collection of products with physical damages that are being offered at a discounted price due to the said damages.

No, the discounted items are just a few of the same products that were sourced directly from the manufacturers or certified distributors but with physical damages like a broken pump, torn paper packaging e.t.c

None of the discounted items were ever shipped to a customer. So NO, none of the items in our discounted item collection is a returned item.

Quite easy. Just click on the " Discounted Item " tab in the navigation and you can add any of the discounted products to your cart and checkout as normal.

No. None of the discounted items has ever been used.