FAQs

As long as you have a valid email address, you can head over to our sign up page to keep up to date with the latest news and product launches.

It’s easy to make changes to your details, whether it’s your payment information, password or address book.

Log-in to your account and you will see a range of categories at the bottom of the page under ‘Account Settings’.

All products are checked for quality before dispatch and while we try our best to ensure that products are delivered to you in perfect condition, the product may be damaged in the delivery process. If you receive your order with damaged items inside, please contact us on our line +2347061784071 (phone & Whatsapp) or on our email address support@cocorosey.net immediately, along with photos of the damaged product(s) (damaged box not included as it does not affect the quality of products inside).

Yes, we do.

How do I stockpile? Quite easy. Add products to your cart, checkout and be sure to immediately ring us on our contact line at +2347061784071 with your name and order number to notify us of your decision to stockpile.

We’re sorry to hear that you want to cancel your order, if there is anything we can do to stop you from canceling your order, do let us know and we will be more than happy to help. However, if you would prefer to continue to cancel your order, kindly reach out to us on our line +234 7061784071 Phone and Whatsapp or on Instagram @_cocorosey.

Please note: because we aim to deliver our customers' orders in a timely manner, orders are sent out the following day (Mon - Sat). For this reason, customers can only cancel their order the same day it was placed. Delayed cancellation requests will not be honored if the order has already been handed to the logistics company or is in transit to the delivery address.

Once your order has been sent out we cannot make any changes to it. To make changes to an order that is yet to be shipped, kindly reach out to us on our line +234 7061784071 Phone and Whatsapp or on Instagram @_cocorosey.

Your order status will be displayed on your account's order page. Please sign in to your account to check the progress of your order.

If you are yet to sign up, please do so in order to track the status of your order.

Your 100% safety and satisfaction is important for us and as a result, we do not accept returns and/or offer exchanges for products already delivered to a customer except for damaged (at the point of delivery) or lost parcels. Please refer to our Exchange and Return Policy page for more informinformation.

We’ll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it.

No, we currently do not offer same-day delivery.

Yes, you can pick up your items from our delivery center in Ogudu, Lagos. Kindly select the pick-up option during checkout.

However, please note the following:

1. Pick-up orders are processed within 24 hours.

2. Only proceed to the pick-up center after you have received a notification that your order is ready for pick-up.

3. Come along with your order number as your pickup reference.

4. Pickup hours are 10 A.M - 5 P.M, Monday - Saturday.

Lagos: 1-2 working days incl Saturday to most areas, while 3-5 working days incl Saturday to extreme areas.

Other parts of Nigeria: 5-7 Working Days

Outside Nigeria: 10-15  Working Days

Please Note: We are not able to provide an exact delivery time; our delivery partners deliver daily between 8am and 8pm.

The Discounted Items Collection is a collection of products with physical damages that are being offered at a discounted price due to the said damages.

No, the discounted items are just a few of the same products that were sourced directly from the manufacturers or certified distributors but with physical damages like a broken pump, torn paper packaging e.t.c

None of the discounted items were ever shipped to a customer. So NO, none of the items in our discounted item collection is a returned item.

Quite easy. Just click on the " Discounted Item " tab in the navigation and you can add any of the discounted products to your cart and checkout as normal.

No. None of the discounted items has ever been used.